Wonder who will read your B-school application
and decide your fate? Meet Sally Jaeger, director of admissions at Dartmouth
College’s Tuck School of Business. Contrary to popular belief, Jaeger does
not sit behind a large oak desk all day, cackling as she dings applications
left and right. Rather, she is a self-described “small-town person” who
lives with her husband 22 miles away from campus in an 1860s farmhouse on 32
acres of rolling fields.
In between flying to Tokyo and other
far-flung destinations to meet potential candidates, and scrutinizing
thousands of applications, Jaeger spends her free time with two yellow
Labradors, Jack and Mike, or spotting wildlife outside her kitchen window
(one recent sighting: a bear with cubs).
After graduating from Hobart and William
Smith Colleges in 1975 with a BA in psychology, Jaeger worked on and off in
academe for 10 years, mostly in undergraduate admissions, before arriving at
Dartmouth in 1993 as associate director of admissions. Appointed director
three years later, Jaeger is now responsible for narrowing a field of almost
3,000 applicants to a class of 200. We caught up with her in June to get the
scoop on what makes the cut at an Ivy League B-school.
MBA Jungle: How does Tuck review an
application?
Jaeger: I have a team of readers, and on the initial go-round each
application will have two reads. Each reader will rank the application [on a
scale of 1 to 5], with a "1" being outstanding, and "5"
being less than outstanding. Afterward, we spend a week in committee,
reviewing all of the files again. It’s strictly an in-house committee of
admissions officers. Some files are looked at five different times.
At the end, I sign all of the letters, which
means I look through every single decision again before it leaves this
office. Sometimes, as I’m reviewing a file one last time and signing a
letter, I’ve changed decisions. Always for the good, though. Never the
other way around.
MBA Jungle: What captures your
attention in a candidate?
Jaeger: Someone who can put it all together—talk about why they
want an MBA, and how they’re going to take the MBA experience and apply it
to both short- and long-term goals. When you read an essay, you know right
away when they know the answers to these questions and when they don’t.
People who have had unusual professional experiences also stand out.
MBA Jungle: Could you give us an
example?
Jaeger: One applicant worked for a nonprofit called the Center for
Victims of Torture.
MBA Jungle: That leads to the next
question: What do you consider to be good work experience?
Jaeger: I don’t think there’s any formula. We are not evaluating
whether it was mainstream or nontraditional experience. We’re looking at
how people have excelled at whatever they have done. Who they have worked
for is not as critical as the experiences they had.
MBA Jungle: In your mind, what is the
secret to writing a good essay?
Jaeger: Time. You can always tell when someone just said, “I gotta
get this done. The application’s due tomorrow.” Also, one thing I always
tell people is: Don’t write what you think we want to hear. Speak from
within. Those are always the best essays.
MBA Jungle: If you could give one
piece of insider advice to an applicant, what would it be?
Jaeger: Do your homework. Know what you’re doing. Use spell-check.
MBA Jungle: What’s the hardest
question you’ve asked during an interview?
Jaeger: I try not to ask hard questions. I don’t read a file before
I interview someone. I’d rather give the person an opportunity to present
him- or herself to me, sight unseen. I’ll have only a few minutes to
peruse the resumé, so it’s sort of an art to find something on it where
you’ll both click.
MBA Jungle: You have two equally
qualified applicants. You can only accept one. What is the deciding factor?
Jaeger: You try to read between the lines—and that’s when the
interview becomes very important. Also, I think applicants should be very
careful about who they are going to ask for letters of recommendation. The
old adage is ask people to write letters who know you and have worked with
you on a regular basis. You don’t want to go to the company’s CEO, who
only sees you in the elevator.
MBA Jungle: What’s your range for
GMAT scores?
Jaeger: This year, it’s 530 to 800 with an average score of 691. We
focus more on the quantitative side of the GMAT because our program,
particularly during the first year, is extremely quantitative in nature. So,
if someone has a quantitative score below the 75th percentile, we’re going
to focus on his or her academic transcript and professional experience. If
someone is working in investment banking and crunching numbers, we might
just figure that he or she didn’t test well that day.
MBA Jungle: Do you think today’s
economy is affecting people’s choice to go to business school?
Jaeger: Yeah, there’s a lot out there right now about people
beating down the doors of business schools because of the dot-com demise and
the changing economy. I think we’ll begin to see more of that in the
coming year.
MBA Jungle: Are you seeing any changes
in the percentage of women students who are applying?
Jaeger: Our applicant pool for women has been pretty static: about 25
percent. We are constantly thinking of ways to increase it. We started a
mentoring program for our female admitted students several years ago. It
pairs newly admitted female students with recent female grads. This gives
them a better sense of what is ahead of them; the program has been very
successful.
We are also working with a number of other
universities to recruit women at a younger age. It’s very similar to what
we’ve done with minority recruiting, reaching out to prospective students
when they’re in junior high and high school. The University of Michigan is
spearheading this initiative.
MBA Jungle: What about international
students? Are you seeing any changes or trends in that population?
Jaeger: We’re continuing to see an increase in applications from
overseas. We’re actively recruiting in Europe, Latin America, and Asia. As
you see trends within economies improve, you see more applications from a
certain country. When I started as director of admissions, our international
population was about 17 percent. Now, with some aggressive international
recruiting, we’re up to 30 percent.
MBA Jungle: What do you like best
about your job?
Jaeger: The people, as corny as that sounds. The staff here is
wonderful—from the dean on down.
MBA Jungle: Do you think your degree
in psychology helps you?
Jaeger: I probably chose psychology because I’ve always been
interested in why people think the way they think. Fortunately, in this job,
my normal psychology training comes into play more than my abnormal
psychology background.
MBA Jungle: What do you like to do
during your spare time?
Jaeger: I read a lot. I’m big runner and cross-country skier. You
have to like winter sports here. I have two dogs that I spend more time
talking about than I should.
MBA Jungle: When you’re in a social
situation—say, a cocktail party—do you find it hard to switch off your
interviewing mode?
Jaeger: Oh yes. I always find myself asking, “Where you are from?
Where did you go to high school? Where do you go to college?” I always
want to get at who someone is and what makes them tick.